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Elevate citizen & employee experiences with Microsoft's AI-powered DCCP

Learn from public sector, technology and customer experience experts as they share how to harness the power of AI to empower agents and improve citizen experiences.

Key highlights

  • Learn how AI technology is revolutionising the contact centre industry and enabling smart, personalised interactions with citizens.
  • Understand the benefits of AI-powered chatbots and virtual agents in enhancing customer experiences while increasing efficiency.
  • Explore real-world case studies showcasing successful AI implementations in contact centres and their impact on agent performance and customer satisfaction.
  • Discover best practices for leveraging AI to handle complex inquiries, streamline processes, and optimise workforce management.
  • Q&A session with industry experts, addressing common challenges and providing expert advice on AI implementation.