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Elevate Citizen & Employee Experiences with Microsoft's AI-Powered Digital Contact Centre Platform

The title of the webinar, "Elevate Citizen Employee Experiences with MSFT DCCP," appears with the TTEC Digital logo and a photo of a government worker smiling and assisting a citizen at an office.

Learn from public sector, technology and customer experience experts as they share how to harness the power of AI to empower agents and improve citizen experiences.

Key Highlights

  • Learn how AI technology is revolutionising the contact centre industry and enabling smart, personalised interactions with citizens.
  • Understand the benefits of AI-powered chatbots and virtual agents in enhancing customer experiences while increasing efficiency.
  • Explore real-world case studies showcasing successful AI implementations in contact centres and their impact on agent performance and customer satisfaction.
  • Discover best practices for leveraging AI to handle complex inquiries, streamline processes, and optimise workforce management.
  • Q&A session with industry experts, addressing common challenges and providing expert advice on AI implementation.

See how AI is transforming the citizen experience.

Complete the form to access the webinar.