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Revolutionising Housing Associations: Transforming Contact Centres into AI-Powered Customer Experience Hubs

from - Greenwich Mean Time

There are big things in store for the housing market this year.

In this webinar, we’ll cover emerging tenant experience challenges for housing associations in 2024, as well as a powerful Microsoft Digital Contact Center Platform strategy these orgs can use to overcome them.

We’ll cover use cases like:

  • Reducing cost to serve with digital deflection and channel shift
  • Supercharging agent assist with Microsoft Copilot
  • Supporting changing demographics with multilingual support

Register Now

Speakers

Oliver Knowles

Oliver Knowles

Microsoft Account Director, TTEC Digital

Dan Barzotti

Dan Barzotti

Principal Sales Engineer Lead, TTEC Digital

Jo Weigh

Jo Weigh

CX Transformation Director at TTEC Digital

Rachel Collings

Rachel Collings

Housing Specialist, Business Applications, Microsoft