Revolutionising housing associations: Transforming contact centres into AI-powered CX hubs

There are big things in store for the housing market this year.

In this webinar, our team of experts covers emerging resident experience challenges for UK housing associations, as well as a powerful Microsoft Digital Contact Centre Platform strategy organizations can use to overcome them.

The webinar covers use cases like:

• Reducing cost to serve with digital deflection and channel shift
• Supercharging agent assist with Microsoft Copilot
• Support changing demographics with multilingual support