AI-enabled CX Workshop
Turn AI into Your Customer Experience Competitive Advantage
There’s AI. And then there's customer-worthy AI. TTEC Digital’s AI-enabled CX Workshop is designed to help you see past the hype to implement solutions that are worthy of your customers and focused on outcomes. Through a variety of hands-on exercises with a team of CX experts, this workshop will apply our proven TTEC Digital AI-enabled CX Framework to design a custom AI activation plan and proposal of work we will use to execute your AI transformation.
As a part of this workshop, our team of experts will deploy our TTEC Digital AI-enabled CX Framework to:
- Enhance enterprise-wide alignment on the vision of AI-enabled CX
- Increase understanding of business objectives, operational goals, and the current maturity level regarding AI
- Identify the highest-impact AI-enablement opportunities for CX
- Develop a holistic understanding of customer and employee experiences to identify touchpoints where AI acceleration can drive a competitive advantage
You’ll come away from these working sessions with an actionable plan our solution engineers can implement from preliminary pilot programs to full-scale deployment:
- Documentation describing the enterprise vision, key goals, and metrics
- Depiction of current and desired AI-enabled CX maturity and capabilities
- Summation of gaps between current and future-state desired maturity
- Proposal of specific AI-enabled solutions for rapid deployment and evaluation
- Implementation guidelines for an AI acceleration program that scales pilots to programs
Why TTEC Digital
With over 40 years of experience as an industry leader and partnerships that span the world’s top technology providers, TTEC Digital is uniquely suited to address your toughest customer experience challenges. Our experts will provide actionable insights and recommendations at every step while our proven methodology will help you optimize your contact center operations, improve customer satisfaction, and drive business success.