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AI-enabled CX Workshop

AI-enabled CX Workshop

Uncover the right opportunities to enhance your customer experience and improve operational efficiency with artificial intelligence.

Turn AI into your competitive advantage

Focused objectives

As a part of this workshop, our team of experts will deploy our TTEC Digital AI-enabled CX Framework to:

  • Enhance enterprise-wide alignment on the vision of AI-enabled CX
  • Increase understanding of business objectives, operational goals, and the current maturity level regarding AI
  • Identify the highest-impact AI-enablement opportunities for CX
  • Develop a holistic understanding of customer and employee experiences to identify touchpoints where AI acceleration can drive a competitive advantage

Actionable outcomes

You’ll come away from these working sessions with an actionable plan our solution engineers can implement from preliminary pilot programs to full-scale deployment:

  • Documentation describing the enterprise vision, key goals, and metrics
  • Depiction of current and desired AI-enabled CX maturity and capabilities
  • Summation of gaps between current and future-state desired maturity
  • Proposal of specific AI-enabled solutions for rapid deployment and evaluation
  • Implementation guidelines for an AI acceleration program that scales pilots to programs

Why TTEC Digital

Take the first step toward a winning AI strategy

Schedule a complimentary 30-minute discovery session to determine how our AI-enabled CX Workshop can help you reach your CX goals.