Build vs. buy: Making the right AI choice for your CX

In the next Experience Exchange, host Tom Lewis, SVP of Consulting at TTEC Digital, sits down with Mike Myer, founder of Quiq, to tackle the biggest question enterprise brands face when adopting AI for customer experience (CX): Should you build a custom solution or buy an existing one?

Join us live on Thursday, November 14, as we break down the pros and cons of both paths, and insights for collaborating with IT teams either way. We’ll cover how to get your data ready, choose the right AI tools (including LLMs), protect customer privacy, and ensure you’re getting valuable insights to improve your CX.

Whether you're new to AI or looking to improve your approach, this session will provide practical tips to help you choose the right AI path for enhancing customer interactions.

📅 Date: Thursday, November 14, 2024
🕤 Time: 9:30 a.m. PT/11:30 a.m. CT
🗺️ Where: LinkedIn Live

Lay the groundwork for your AI success.

Get the answers you need to build (or buy) with confidence.

Register to attend

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