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Practical Applications for AI in Your Contact Centre

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Generative AI has made significant advancements in the last six months and is creating many new opportunities to enhance the customer experience heading into 2024. But practical applications of AI aren’t new — especially when it comes to the contact centre.

For the last decade, Cisco and its suite of Webex contact centre solutions have been offering AI solutions to enhance both the customer and employee journey. At TTEC Digital, we have over 65,000 agents providing CX for our clients globally and have been using AI to help our agents work smarter, better, and faster to improve our clients’ CX.

Join us for a webinar to learn how you can apply these advancements in AI to your own contact centre through customer-facing applications, AI-assisted agent experiences, performance improvement, and contact centre management and analytics

Who should attend: IT decision makers and business stakeholders who want to understand the value and scope of AI in the contact centre.

Agenda

  • Cisco Webex Contact Centre Enterprise (WxCCE) Enhancements
  • Digital Channels
  • AI and Self-Service
  • Agent Experience and Productivity Enhancements

Register Now

Meet the Presenters

Caleb Johnson

Caleb Johnson

VP Sales Leadership TTEC Digital, Global

Neil Fulton

Neil Fulton

VP Sales TTEC Digital Cisco Practice, Europe