How AI can help federal agencies make the most of limited budgets

From Federal News Network

With budget shortfalls a common occurrence, federal agencies are constantly being asked to to more with less. Now, with artificial intelligence they can do just that, but maybe not in the ways most would assume. In this article from Federal News Network, TTEC Digital's Aaron Mosby shares ways that AI can be applied behind the scenes to both cut costs and improve the citizen experience. 

According to Mosby, "Using generative AI to analyze customer service conversations in aggregate across channels, conversation intelligence extracts deep engagement insights an agency can use to address pain points like citizen frustration, operational inefficiencies and customer service representative knowledge gaps."

For more about how agencies can use AI and conversation intelligence to "do more with less" check out the article.