TTEC Digital Achieves the Contact Center AI (CCAI) Partner Specialization in Google Cloud Partner Advantage

Google Cloud Recognizes TTEC Digital’s Technical Proficiency and Proven Success In CCAI 

DENVER, November 8, 2024 -- TTEC Digital today announced that it has achieved the Contact Center AI (CCAI) Partner Specialization in Google Cloud Partner Advantage. By earning the Partner Specialization, TTEC Digital has proven their capability and capacity in delivering customer solutions in the Customer Engagement Suite with Google AI. 

“As one of only a handful of companies in the world to achieve CCAI Partner Specialization, TTEC Digital has demonstrated our expertise in accelerating digital transformations leveraging the Customer Engagement Suite with Google AI for our clients,” said Sam Thepvongs, Google Partner Executive, TTEC Digital. “Achieving this specialization represents our dedication to advancing and innovating the customer experience with Google Cloud.”  

The CCAI Specialization adds to TTEC Digital’s existing conversational design expertise.  

“Our team is thrilled to have achieved the Google CCAI Specialization. Our deep-rooted expertise in conversational design and technical delivery, combined with Google's leading AI technology, empowers us to deliver unparalleled, customer-centric experiences. This partnership positions us at the forefront of innovation, allowing us to shape the future of customer interactions,” said Mark Eichten, Global CCAI Practice Lead, TTEC Digital. 

Partner Advantage is designed to provide Google Cloud customers with qualified partners that have demonstrated technical proficiency and proven success in specialized solution and service areas. Partners who achieve this specialization have demonstrated success implementing the Customer Engagement Suite with Google AI solutions, including, conversational AI. These solutions typically include additional services: Google Cloud Contact Center as a Service (CCaaS), Agent Assist, and Conversational Insights.  

Specializations are the highest technical designation that a Google partner can earn, and partners with a Specialization meet the following criteria: an established Google Cloud services practice, consistent customer success, and proven technical capabilities, vetted by Google and a third-party assessor. 

To learn more about TTEC Digital’s Google capabilities, visit https://ttecdigital.com/partners/google. 

About TTEC Digital 

TTEC Digital is a global leader in customer experience orchestration, combining technology and empathy at the point of conversation. With decades of innovation experience across the world’s leading contact center technology platforms — plus in-house expertise in CX strategy, data and analytics, AI and more — TTEC Digital delivers an unmatched skillset for organizations looking to forge deeper customer relationships and drive better business outcomes. Learn more at ttecdigital.com.