Our People

As the global leader of Analytics, Marcy Riordan leads a team of talented data professionals who bring together leading-edge technical skills with the know-how to apply insights that drive business value. Marcy is a career-long evangelist of applying data-driven decisioning to create amazing customer experiences. Her team’s expertise spans the full breadth of analytics, from data modernization services to cutting-edge AI and machine learning solutions, integrated data visualizations, and analytics consulting. TTEC Digital’s Analytics practice is widely recognized as a top performer in the industry.

Prior to her current role, Marcy was a founding member of iKnowtion, an analytics consultancy acquired by TTEC. Marcy has a bachelor’s degree from the University of Massachusetts, Amherst with a dual major in Business (Finance) and Economics and an Art minor. Marcy started her career with General Electric and graduated from their Financial Management Program, and also worked for Epsilon as an Analytics Director. Marcy lives in Boston, MA and enjoys travel, fitness, and the ocean.