Power cognitive insights and deploy cognitive engagement to create customer-worthy experiences.
Steve Parowski
Global Leader, Public Sector
Steve is team leader of the TTEC Digital's public sector sales executives and solution engineers. He champions innovative solutions driving exceptional citizen experiences.
Steve Parowski leads the Public Sector Systems Integration practice for TTEC Digital, consisting of Sales, Marketing, Solution Engineering, and Program Management for Federal, State, Local, Education (FED/SLED), and Regulated Utilities.
In his 25-year TTEC career, he has been in various engineering, project management, and sales roles; most recently, he championed TTEC’s FedRAMP JAB authorized Humanify contact center CCaaS solution and a parallel Dept of Defense DISA IL4 solution.
In addition, his team of CX professionals also leads, deploys, and supports the most comprehensive contact center solutions in the public sector (FED/SLED) market driving exceptional citizen and constituent experiences.
Before joining TTEC, he was a contact center leader at Ernst & Young LLP’s Center for Technology Enablement Practice. Before that, he was a senior manager at Verizon, leading voice and data engineering and operations throughout Pennsylvania.
Steve has an MBA from Carnegie Mellon University (Pennsylvania) and a B.S. in Electrical Engineering University of Delaware.