Tom has spent the last 30 years focused on customer experience (CX) and helping clients improve their relationship with their end customers through people, process, technology, and strategy improvements. He has served as an executive leader at firms such as PwC, Deloitte, and Accenture. He was the CEO of an AI SaaS business for 6 years, focused on CX, which he successfully exited to private equity.

Tom has a unique background as both a software engineer by training and a Big 4 strategy management consultant and software CEO by trade. He has helped major enterprises in almost every industry vertical improve through customer-focused digital transformation. He thrives on solving complex problems and building the teams necessary to deliver.

Outside of work, he enjoys traveling with his wife and two daughters, the beach, home improvement, NFL football, and good food.