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Intelligent routing ROI calculator

In this calculator, TTEC Digital’s Analytics and Insights (AIX) team has created an equation to help you explore the annualized lift in revenue you might see from a modest increase in close rate each month. In this use case, the calculator will calculate your annualized return in the context of member enrollment. But other use cases — such as patient activation — could also benefit from aligning agent skillset to each caller and creating consistent user experiences by directing calls back to familiar agents.

Take this one-minute quiz to see how much incremental revenue you could be adding to your organization’s bottom line.

Let's take a deeper look.

Contact our Analytics and Insights practice to learn more about how your organization could benefit from the right AI and ML solutions.

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