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In this calculator, TTEC Digital’s Analytics and Insights (AIX) team has created an equation to help you explore the annualized lift in revenue you might see from a modest increase in close rate each month. In this use case, the calculator will calculate your annualized return in the context of member enrollment. But other use cases — such as patient activation — could also benefit from aligning agent skillset to each caller and creating consistent user experiences by directing calls back to familiar agents.
Take this one-minute quiz to see how much incremental revenue you could be adding to your organization’s bottom line.
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Contact our Analytics and Insights practice to learn more about how your organization could benefit from the right AI and ML solutions.