AI-powered Contact Center
Cut costs while improving customer satisfaction by introducing AI-powered tools and processes that achieve greater simplicity, efficiency, and productivity across the customer journey.
Deliver the best possible CX at the lowest possible cost
In today’s customer service environment, you have two options: prioritize cost containment or prioritize creating exceptional experiences by increasing headcount and other delivery costs. Both options will ultimately leave you at a competitive disadvantage.
AI offers a strategic path forward, enabling your business to prioritize CX without sacrificing cost efficiency. Here’s what else an AI-powered contact center makes possible:
Scalable service
Handle higher volumes without adding headcount by automating routine interactions.
Smarter support
Equip agents with real-time guidance and insights to resolve issues faster and more accurately.
Meaningful savings
Reduce operational costs through automation and efficiency — without compromising CX.
Achieve outcomes like:
cost savings in one year from AI-enabled digital channel deflection (388% ROI)
improvement in NPS over four years through customer and employee experience redesigns
savings generated by an average handle time reduction of 90 seconds per call
Streamline AI-powered workflows with a winning CX strategy
At TTEC Digital, we don’t believe in automating just for the sake of it. Instead, we use AI to enhance your contact center in the ways that matter most — supporting customer preferences, speeding up resolutions, and striking the right balance between human and machine. Our three-part approach to AI-enabled CX focuses on driving outcomes without sacrificing service quality:
Agent enablement and training – Empower lean teams of live agents to work more efficiently with assistive tools.
Customer-facing automation – Replace live agent decison making with agentic AI and self-service channels.
Executive insights – Extract customer insights to generate powerful dashboards that drive business-level improvements.
Why TTEC Digital
With over 40 years of experience as an industry leader and partnerships that span the world’s top technology providers, TTEC Digital is uniquely suited to address your toughest customer experience challenges. Our experts will provide actionable insights and recommendations at every step while our proven methodology will help you optimize your contact center operations, improve customer satisfaction, and drive business success.
Talk to the team to learn more
Not sure how to build the right AI strategy to maximize your customer experience and minimize your costs? Reach out to our team of AI and CX experts today to explore the impact of empowering your contact center with AI.