Amazon Connect FastStart Program

Capitalize on the unrivaled flexibility and customization of Amazon Connect, without sacrificing deployment speed.

Build Your Ideal Cloud Contact Center with Confidence

FastStart draws from TTEC Digital’s experience executing more than 500 Amazon Connect implementations. While flexibility and customization are core benefits of the Amazon Connect platform, they can make it difficult to stand up an initial instance from scratch. FastStart offers a variety of packages to make Amazon Connect implementation simple.

FastStart Program Packages

Startup Package

Get started quickly on Amazon Connect voice channels.

Starting at $50,000

Up to 5 Voice Queues

Voice only
Dual Tone Multi Frequency (DTMF) only
Operations Management Portal (OMP)
Out of the box (OOTB) reports and Contact Control Panel (CCP)

Intro to Omnichannel Package

Build a strong foundation for self-service and messaging.

Starting at $75,000

Up to 10 Voice Queues

Voice & Tasks
Operations Management Portal (OMP)
Voicemail
Choice of one: Agent Workspace or OOTB reports and CCP
Next Generation Analytics Suite
Lex Bots (Routing Only)

Enterprise Package

Capitalize on a full suite of channels and services.

Starting at $165,000

Up to 20 Voice Queues

Voice, Tasks & Chat
Operations Management Portal (OMP)
Voicemail
Data Sciences Suite
Choice of one: OOTB reports and CCP; Agent Workspace; Salesforce/Microsoft Connector
4 Lex Bots (Routing & Q&A)
Single Sign-On (SSO)

FastStart Component Library

Conversational Bot Design

Ensures every interaction is customer worthy

Data Analytics Package

Provides insights into the performance of your contact center

Chat

Build on Amazon Lex streamlines and improves the chat experience

Voicemail

Provides an easy-to-use web interface for managing messages and returning calls

Operations Management Portal

Simplifies management of Amazon Connect contact center operations

Lex V2

Delivers the most advanced natural language understanding capabilities to chat

CTI Integrations

For Salesforce, Pega, Microsoft, Dynamic, ServiceNow and Zendesk

Flow Documenter

Syncs contact center instances across geographies or accounts

The Migration Process

Standing up a proven Amazon Connect solution is as easy as 1-2-3. Our AWS experts will identify the right set of core capabilities to meet your needs, build out a solution you can feel confident about on day one, and then provide additional support as you migrate.

Phase 1

Discovery and Design

Identify your needs with our CX consultants
Select your package

Phase 2

Test and Tune

Optimize and fine-tune each of the selected solutions from our prebuilt solutions library

Phase 3

Launch and Support

Deploy your new Amazon Connect instance
Receive additional support as you migrate

Why TTEC Digital

With over 40 years of experience as an industry leader and partnerships that span the world’s top technology providers, TTEC Digital is uniquely suited to address your toughest customer experience challenges. Our experts will provide actionable insights and recommendations at every step while our proven methodology will help you optimize your contact center operations, improve customer satisfaction, and drive business success.

Jumpstart Your Move to Amazon Connect with FastStart

Our FastStart program is designed to give organizations of all shapes and sizes a ready-made package of solutions to increase time-to-value. Contact one of our AWS experts to get started.