Amazon Connect FastStart Program
Capitalize on the unrivaled flexibility and customization of Amazon Connect, without sacrificing deployment speed.
Build your ideal cloud contact center with confidence
FastStart draws from TTEC Digital’s experience executing more than 500 Amazon Connect implementations. While flexibility and customization are core benefits of the Amazon Connect platform, they can make it difficult to stand up an initial instance from scratch. FastStart offers a variety of packages to make Amazon Connect implementation simple.
FastStart Program Packages
Startup Package
Get started quickly on Amazon Connect voice channels.
Starting at $50,000
Up to 5 Voice Queues
- Voice only
- Dual Tone Multi Frequency (DTMF) only
- Operations Management Portal (OMP)
- Out of the box (OOTB) reports and Contact Control Panel (CCP)
Intro to Omnichannel Package
Build a strong foundation for self-service and messaging.
Starting at $75,000
Up to 10 Voice Queues
- Voice & Tasks
- Operations Management Portal (OMP)
- Voicemail
- Choice of one: Agent Workspace or OOTB reports and CCP
- Next Generation Analytics Suite
- Lex Bots (Routing Only)
Enterprise Package
Capitalize on a full suite of channels and services.
Starting at $165,000
Up to 20 Voice Queues
- Voice, Tasks & Chat
- Operations Management Portal (OMP)
- Voicemail
- Data Sciences Suite
- Choice of one: OOTB reports and CCP; Agent Workspace; Salesforce/Microsoft Connector
- 4 Lex Bots (Routing & Q&A)
- Single Sign-On (SSO)
FastStart component library
Conversational Bot Design
Ensures every interaction is customer worthy
Data Analytics Package
Provides insights into the performance of your contact center
Chat
Build on Amazon Lex streamlines and improves the chat experience
Voicemail
For Salesforce, Pega, Microsoft, Dynamic, ServiceNow and Zendesk
Operations Management Portal
Syncs contact center instances across geographies or accounts
Lex V2
Delivers the most advanced natural language understanding capabilities to chat
CTI Integrations
For Salesforce, Pega, Microsoft, Dynamic, ServiceNow and Zendesk
Flow Documenter
Syncs contact center instances across geographies or accounts
The migration process
Standing up a proven Amazon Connect solution is as easy as 1-2-3. Our AWS experts will identify the right set of core capabilities to meet your needs, build out a solution you can feel confident about on day one, and then provide additional support as you migrate.
Discovery and Design
- Identify your needs with our CX consultants
- Select your package
Test and Tune
- Optimize and fine-tune each of the selected solutions from our prebuilt solutions library
Launch and Support
- Deploy your new Amazon Connect instance
- Receive additional support as you migrate
Why TTEC Digital
With over 40 years of experience as an industry leader and partnerships that span the world’s top technology providers, TTEC Digital is uniquely suited to address your toughest customer experience challenges. Our experts will provide actionable insights and recommendations at every step while our proven methodology will help you optimize your contact center operations, improve customer satisfaction, and drive business success.
Jumpstart your move to Amazon Connect
Our FastStart program is designed to give organizations of all shapes and sizes a ready-made package of solutions to increase time-to-value. Contact one of our AWS experts to get started.