Speech Analytics Accelerator
Enhance the value of Genesys Cloud speech and text analytics capabilities by customizing them to deliver actionable insights that align with key business outcomes.
Solve your customer experience problems with deep customer insights
Hidden issues are a constant threat to your customer experience — but without the right tools, they’re nearly impossible to uncover. TTEC Digital’s Speech Analytics Accelerator uses artificial intelligence to analyze your customer interactions and surface the deeper, business-level insights you need to evolve your CX strategy.
Our accelerator helps identify and address issues like:
Long wait times
Spot delays and call handling issues before they frustrate customers.
Service inconsistencies
Pinpoint variations in quality across teams, regions, or channels.
Low sentiment visibility
Gauge how customers truly feel — and where emotions shift in a call.
High agent turnover
Reveal training and process gaps that drive burnout or attrition.
Weak self-service experiences
Identify where automation fails and customers abandon self-service.
Poor first contact resolution
Uncover why issues persist across multiple interactions.
Lack of personalization
Detect missed opportunities to tailor service to each customer.
Performance blind spots
Expose where agent behaviors or system gaps hinder outcomes.
Three levels of analytics support to fit your business needs
From initial speech analytics program evaluation to ongoing program management, TTEC Digital has a Speech Analytics Accelerator package designed to fit your organization’s current analytics maturity.
Analytics Accelerator
Leverage our team of in-house analytics experts to assess and evaluate opportunities for improvement.
- Post-implementation review of transcribed data
- Review existing out-of-the-box topics and summarization of topic trends
- Evaluate and recommend missing topics
- Summary of findings and recommendations to drive business outcomes
Enhanced Analytics Accelerator
Tap into additional quarterly analytics monitoring, tuning, and insight support to drive business growth.
- Yearly tuning & configuration of topics, plus up to 20 updates to topic miner based on use case and trends
- Four quarterly insight workshops
- Summary of findings and recommendations to drive business outcomes
Continuous Analytics Accelerator
Access monitoring, tuning, and insight support aimed at capitalizing on emerging business opportunities.
- Bi-yearly tuning & configuration of topics, plus up to 50 updates to topic miner based on use case and trends
- Monthly insight workshops with data analytics experts and finding summaries to drive business outcomes
- Development and management of analytics roadmap
- Dedicated resource pod assigned to similar industry clients
Why TTEC Digital
With over 40 years of experience as an industry leader and partnerships that span the world’s top technology providers, TTEC Digital is uniquely suited to address your toughest customer experience challenges. Our experts will provide actionable insights and recommendations at every step while our proven methodology will help you optimize your contact center operations, improve customer satisfaction, and drive business success.
Build a customer-focused business
Today, customers have options. Continuously evolving your customer experience is how you get them to choose you again and again.