Unlocking Vertex AI: Exploring Google's Customer Engagement Suite with TTEC Digital

In this episode of Unlocking Vertex AI, we break down Google Cloud’s new Customer Engagement Suite powered by Google AI. This newest application is an evolution from CCAI and the CCAI Platform, bringing together everything needs to deliver exceptional customer and agent experiences into one connected ecosystem.

Here’s what you’ll hear:

• What sets this suite apart: How it goes beyond individual tools to create a more seamless, efficient experience.
• Tech that delivers: A closer look at the AI-driven capabilities like Conversational Agents, Agent Assist, and real-time Conversational Insights.
• Real-world impact: Where businesses are already seeing better efficiency, smarter automation, and more personalized service.
• TTEC Digital’s role: How we help businesses implement and optimize this suite to get faster, more meaningful results.

Tune in and get ready to rethink what’s possible with AI-powered customer engagement.