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Customer Experience in the Age of AI: Navigating Trends, Challenges and Opportunities
Published
AI offers a unique opportunity to revolutionize the customer experience (CX), but businesses must move beyond the “one-size-fits-all approach” of typical applications to unlock its full potential.
In the next Experience Exchange, Tom Lewis, SVP of Consulting at TTEC Digital, will be joined by guest, Max Ball, Principal Analyst at Forrester, to discuss the latest AI developments and how to best apply them to CX.
Together, they’ll explore the latest thinking in AI and CX, discuss how companies can leverage AI to enhance service beyond agent efficiency, examine the competition between hyperscalers and best-of-breed AI providers, and address the critical challenges and constraints businesses face in adopting AI.
- Date: Thursday, May 8, 2025
- Time: 9:30 a.m. PT/11:30 a.m. CT
- Location: LinkedIn Live
Learn how to navigate the AI ecosystem and harness evolving AI-powered technologies to make a meaningful impact on customer experience where it matters most — with our customers.