TTEC Digital has achieved Microsoft’s prestigious “Inner Circle for Business Applications” award for the 8th year in a row. Here’s a deeper look at what it means for our clients.
Every year at Inspire, Microsoft’s annual conference for partners, the top 1% of global partners are invited into an elite relationship with Microsoft. It’s the Inner Circle for Business Applications, a tier that TTEC Digital has achieved annually for the last 8 years.
“This is an incredible achievement for a partner like TTEC Digital and makes us unique among the 80 or so companies worldwide that achieve this award,” said Biplab Mandal, Global Leader of TTEC Digital’s Microsoft practice. “We are one of very few partners within Microsoft’s Inner Circle that is fully committed to AI-enabled CX transformation — which means our capabilities focus solely on Customer Experience space, bringing a deep understanding of CX-led design, and how AI is revolutionizing contact centers.”
TTEC Digital’s focus on AI-enabled CX transformation aligns well with Microsoft’s shift to embedding AI into every product and platform. As clients have expressed interest in generative AI, the TTEC Digital team has been providing guidance — even recently releasing an AI Readiness Assessment to help clients see where they stand when it comes to AI and CX maturity — as well as beginning to introduce solutions like Microsoft’s Copilot to clients.