Harness the power of hyperscalers for CX

60% of today’s cloud software runs on the top three hyperscalers: AWS, Google, and Microsoft. As these companies invest more in the customer experience (CX) space, they are dramatically changing how brands craft experiences for their customers.

While the innovation from hyperscalers is impressive, it can also create challenges, especially when it comes to finding, tailoring and implementing the right solutions for your budget, bandwidth and business goals.

At TTEC Digital, we integrate powerful hyperscaler platforms with your existing technology to align their capabilities with your customer experience vision. With our end-to-end CX strategy, professional services, and managed services you can leverage the vast potential of hyperscaler technology, transforming ambitious possibilities into actionable solutions that truly drive results.

Capabilities

How we work with hyperscalers

TTEC Digital’s partnerships with hyperscalers bring unique value to your business, enhancing your customer experience strategy in three key ways:

Extensive CX domain expertise: We combine our deep understanding of customer experience with the latest innovations from hyperscalers, including AI investments, to elevate your CX strategy and drive meaningful interactions.
Integrated CX tech stack: Our market focus allows us to seamlessly integrate diverse systems into the hyperscaler platforms, creating a cohesive technology ecosystem that powers modern CX conversations.
Comprehensive CX managed services: With SurroundCX Managed Services, you gain peace of mind regardless of the hyperscaler you choose or the scale of your operations. We handle the complexities of platform management, allowing you to concentrate on delivering exceptional experiences.