Mark Eichten

Executive Director, Voice & AI Bot Professional Services

While leading voice and AI bot services, Mark streamlines contact center interactions, leveraging TTEC Digital's expertise to enhance customer experience while minimizing costs and improving efficiency.

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More from Mark Eichten

1. Blog Articles
2. Article
Generative AI for customer experience. Should you outsource or stay in-house?

Dec 20, 2023 by Mark Eichten
Generative AI for customer experience. Should you outsource or stay in-house?
1. Blog Articles
2. Article
How AI is changing accessibility

Oct 23, 2023 by Mark Eichten
How AI is changing accessibility
1. Blog Articles
2. Article
Get out of IVR jail free: Tips to ensure AI and IVR work seamlessly together

Jun 28, 2023 by Mark Eichten
Get out of IVR jail free: Tips to ensure AI and IVR work seamlessly together