Shaun James | TTEC Digital

Our People / Shaun James

Shaun James

Global Head of Managed Services

Shaun leads TTEC Digital's global managed services operations for contact center and cloud infrastructure platforms, including AWS, Genesys, NICE, Five9, Zendesk, Salesforce, ServiceNow, and SurroundCX™ solutions.

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Service focus areas:

Artificial intelligence

Contact center technology

Customer relationship management

CX strategy & design

Data & analytics

SurroundCX™ Managed Services

More from Shaun James

Overcoming AI's "Day 2" problem: How managed services protect AI ROI

August 8, 2025

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