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See how we’ve driven CX success for leading global brands.

Case study

Reckitt transforms global marketing operations

Reckitt transforms global marketing operations with TTEC Digital

Reckitt modernized their marketing with TTEC Digital and Microsoft Dynamics 365, boosting efficiency, data compliance, and personalization across 60+ countries.

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Case study

Cybersecurity firm changes platforms, consolidates systems

Changing platforms to consolidate systems with TTEC Digital

Global cybersecurity leader completes Google CCAI migration on a tight timeline.

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Case study

Enterprise contact center transformation with Amazon Connect

Enterprise contact center transformation with Amazon Connect

TTEC Digital helps enterprise contact center modernize with Amazon Connect and AWS.

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Case study

TTEC Digital enhances self-service for insurance provider

TTEC Digital enhances self-service capabilities for a global insurance provider

TTEC Digital and AWS enhance self-service capabilities for global insurance provider.

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Case study
Reckitt transforms global marketing operations
Case study
Cybersecurity firm changes platforms, consolidates systems
Case study
Enterprise contact center transformation with Amazon Connect
Case study
TTEC Digital enhances self-service for insurance provider

Trusted by leading brands worldwide

As we’ve launched our new gamification program, we have definitely seen meaningful improvements to metrics — especially average handle time, where we’ve experienced a 3-minute drop. We’ve heard directly from staff that the immediate real-time and historical visibility into individual performance is keeping them fully informed, so that they can take appropriate actions to maintain or improve performance. Staff enjoy the peer to peer and team competitions, but they really like competing with themselves. Improving on their personal best has been a driver. Since the deployment within Technical Support has been so successful, we’re taking it forward to our sales support teams to implement. The excitement is building in those groups now.

Director of Customer Technical Support
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Case study

Reckitt transforms global marketing operations

Retail
Artificial intelligence
CX strategy & design
Data and analytics
Microsoft
TTEC Digital
Case study

Enterprise contact center transformation with Amazon Connect

Insurance
Artificial intelligence
Cloud services
Contact center technology
CX strategy & design
AWS
TTEC Digital
Case study

TTEC Digital enhances self-service for insurance provider

Insurance
Contact center technology
Artificial intelligence
CX strategy & design
AWS
TTEC Digital
Case study

Building contact center resiliency with Amazon Connect

Insurance
Contact center technology
AWS
TTEC Digital
Case study

Signature Performance delivers mission-critical work

Insurance
Artificial intelligence
Cloud services
Contact center technology
CX strategy & design
NICE
TTEC Digital
Case study

The Guinness Partnership cuts costs and boosts efficiency

Public Sector
Contact center technology
CRM
CX strategy & design
Data and analytics
Microsoft
TTEC Digital

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Ray Barata
Amanda Kelly
Jessica Schneider
Todd Feltner
Amanda Robinson
Heather Lawrence
Shawn McPherson
Shaun James
Ryan Boyer
Ross Lotharius
TTEC Digital
Julie Weslin
Arley Havisto
Larry Mead
Dave Murashige
Amol Gupta
John Seeds
Steve Pollema
Robert Wakefield-Carl
Ben Howard
Steve Parowski
Aaron Schroeder
Kelley Jacob
Aaron Mosby
Megan Eunpu
Dave Seybold
Karl Phenix
Marcy Riordan
Ryan Swanger
Lynn Teague
Caleb Johnson
John Wolf
Kim Wilkinson
Jeff Marshall
Mark Eichten
Kassie Houseman
Wayne Kay
Steve Jones
Ben Robinson
Cliff McCartney
Julian Shives-Sams
Oliver Knowles
Mark Dover
Dan Barzotti
Steve Smith
Whitney Kirchner
Jesse Beatty
Andrew Pogson
Benji King
Alfredo Rizzo
Mike Bawn
Jayant Sharma
Tom Lewis
Mike Rogers
Neil Fulton
Tiffany Moses Gschwendtner
Martha Roman
Chris Wilson
Andy Elsmore
Dan Snowdon
Becky Cote
Jimmy Richter
Nick Schroer
Bradford Scott
Jordan Mohler
Elsa Wilson
Neil Iversen
Tiffany Lilly
Maha Meikum Perumal
Michael Chan
Robert Couldrey
Amelia Robinson
Paul Jenkins
Todd Tierney
Anhai Jin
Suresh Ramanathan