CCAI innovation workshop with TTEC Digital & Google

Join TTEC Digital and Google as we break down our methodology for orchestrating effortless customer experiences powered by CCAI (Contact Center Artificial Intelligence). As part of the in-person lunch and learn event, experts from TTEC Digital and Google will share best practices, strategies, and trends to create lasting customer relationships and empower personalized, optimized experiences.

Presenters: Ricardo Caruana (Google) and Caleb Johnson (TTEC Digital)

Workshop Agenda:

• 11:00 - 12:00 PM - CCAI Overview
  • State of the Contact Center as a Solution (CCaaS) market and the shift in customer expectations
  • CCAI Overview and why it's important to your organization
  • Real life use cases and client success stories
• 12:00 - 1:00 PM Lunch Catered By Google
• 1:00 - 2:00 PM Solution Deep Dive
  • Conversational AI Solutions
  • Product demo of CCAI and Insights