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Advances in AI fix common customer pain points

From Hospitality Technology

Creating memorable digital interactions means providing customers with an effortless experience. Unfortunately digital customer channels are often anything but effortless. Fortunately, advancements in artificial intelligence (AI) means there's a lot businesses can do to improve digital interactions. 

In this article, Mark Eichten, Executive Director, Voice & AI Bot Professional Services at TTEC Digital, shares three areas of customer experience that AI can improve:

  1. Irritating IVR systems
  2. Frustrating chatbots
  3. Agent burnout

To learn how AI can help these problems, read "Advances in AI Fix Common Customer Pain Points."