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How to accelerate CX improvements with AI
Published
From Federal News Network
“In the race to improve CX with AI, it can be easy to get lost in the frenzy. Before you go all in, you need to understand what you’re trying to solve and how specifically AI can help.”
In this article, Megan Eunpu, Vice President, Digital Sales, Federal at TTEC Digital, shares three areas of the customer experience that federal agencies can improve with artificial intelligence. She also shares her warnings about how AI could potentially make the customer experience worse.
For more of Eunpu’s insights, read the full article here.
“Imagine a future where your agency can fulfill its mission in a way that is easy, seamless and streamlined. Imagine the people you serve receiving the life-changing services you provide and walking away grateful, rather than frustrated. With properly-implemented AI, that vision can become a reality. The secret to success is knowing the right place to start.”Megan Eunpu, Vice President, Digital Sales, Federal at TTEC Digital