In today’s experience economy, differentiating your brand means keeping a pulse on the latest trends in customer experience. From CX disciplines, to CX applications and technologies, there’s a lot that goes into fueling exceptional customer experiences, so it can be difficult to prioritize the areas your organization should focus on. That’s why our experience experts have identified top trends to watch to help your organization kickstart your year.
Watch this video to learn about 5 customer experience trends in 2022. Or check out our roundup of CX trends across healthcare, retail, financial services, and public sectors.