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The financial services industry is anything but predictable. The rise of fintech competitors, rapid digitization, heightened consumer expectations, and regulatory and compliance issues have caused major disruption and are forcing financial institutions to prioritize customer experience. Ensuring your strategic plans address these major industry trends could be the difference between gaining ground and losing ground in 2022.

Watch the video to learn about the top trends impacting the financial services industry or read our latest CX trends roundup to learn more.